Website Terms and Conditions

These website terms govern your use of the website located at (website). This is the website of Quest Apartment Hotels UK Operations Limited (Reg. number 09910416 VAT number 246708587) and the associated entities of QSA Group Pty Ltd (ACN 134 361 149) (collectively referred to in this website as “Quest”) which together provide the necessary intellectual property, skills and facilities required to operate a serviced apartment franchise network.

Please read these website terms and conditions carefully before using the website. If there is anything you would like to discuss regarding these terms and conditions, please don’t hesitate to contact us. You can contact us by completing the form on the ‘Contact’ page of our website, by telephoning 0800 3247 9333 or emailing By continuing to access this site you agree to accept, without qualification or limitation, all the terms and conditions as set out in these website terms and conditions. You agree that when you make a booking through our website you will be subject to the booking terms and conditions applicable to the Quest property and the relevant payment terms and cancellation policy contained in those terms and conditions.


1. Variation of terms and conditions
2. Use of this website
3. Unlawful or prohibited use
4. Copyright
5. Trademarks
6. Disclaimer
7.     Third party websites
8.     Viruses
9.     Privacy
10.   Third Party Rights
11.   Applicable law and disputes

1.   Variation of terms and conditions

These are the current terms and conditions for use of this website. By visiting this website you acknowledge you will comply with these terms and conditions. Quest may at any time vary the terms and conditions as follows: 

•   if Quest considers that the change is likely to benefit you or have a neutral or minor detrimental impact on you, it may make the change immediately without notifying you by publishing the amended terms and conditions on this website; and
•   if Quest considers that the change is likely to have a significant detrimental impact on you, it may make the change after it has given you reasonable notice of the change (by using the email address you have provided to Quest via this website, if any) and displaying a notice on this website describing the change. 

You are advised to refer to the terms and conditions regularly as you are bound by them when using this website. 
Offers, promotions and other programs may be offered from time to time on this website. Any such offer, promotion and/or program will be subject to terms and conditions. Quest reserves the right to alter, change, remove and/or replace any offer, promotion and/or program at any time without notice.

2.   Use of this website

This website is to provide you with information about Quest, Quest properties throughout Australia, New Zealand, Fiji and the United Kingdom and to assist you in making a reservation at Quest properties.
To use this website:

•   You must have the legal authority to enter an agreement, and you agree to at all times be bound by the terms and conditions herein.

If making a reservation via this website:

•   You agree to make legitimate reservations on your own behalf or for another person whom you are legally authorised to act for and for no other purposes;
•   You agree that when you make a booking you will be subject to the Booking Terms and Conditions applicable to the Quest property and the relevant payment terms and cancellation policy contained in those terms and conditions;
•   You warrant that all information you supply is true and correct; and
•   You agree to pay fees, taxes, etc. specified in the Booking Terms and Conditions.

3.   Unlawful or prohibited use

As a condition of use of this website you agree that you will not use this website for any purpose that is unlawful or in any manner which violates any rights of Quest or any relevant third party or associate of Quest or which is prohibited under these terms and conditions.

4.   Copyright

This website and its contents are subject to copyright and other intellectual property rights whether registered or unregistered. You may browse or print the content of this website only for the purposes of seeking information about, and/or making, reservations with Quest.  Any other use of the content of this website, including but not restricted to modification, reproduction, transmission, performance; and/or display, is prohibited.

5.   Trademarks

The Quest name and logo are our trademarks. The trademarks may not be used unless expressly permitted by an authorised Quest representative.

6. Disclaimer

To the extent permitted by law, Quest expressly excludes all conditions, warranties, rights, remedies, liabilities or other terms that may be implied or conferred by statute, custom or the general law that impose any liability or obligation on Quest. While Quest makes reasonable enquiries to assess that the information on this website is free from error, it does not warrant the accuracy, adequacy or completeness of the information contained in the website. We do not guarantee that this website will be available at all times and may modify, suspend or discontinue the services available via the website from time to time in our absolute discretion.

To the extent permitted by law, under no circumstances will Quest, its officers, employees, agents, contractors or its related entities be liable for any direct, indirect, incidental, consequential and/or special damages, claim, loss, loss of profits or expense whatsoever however incurred, including that which may result from any access or use, or any inability to access or use the site or in connection with any material.

This does not exclude or limit in any way Quest's liability where it would be unlawful to do so.

7.   Third party websites

This website may provide links to other websites operated by third parties. Quest does not monitor these websites and is not responsible for their content. 

If you link to another website you do so at your own risk. Quest makes no warranties regarding these websites.

8.   Viruses

Quest does not and will not guarantee that any file and/or program available for download and/or execution from or via this website is free from viruses or any other condition that may damage or interfere with data, hardware or software that may be used. To the extent permitted by law, on agreeing to these terms you release Quest from all responsibility for the consequence of its use and take responsibility for all risk of use of programs and files on this website.

9.   Privacy

Any personal information you provide when you use this website will be collected, used and processed in accordance with Quest UK's Privacy Notice. If you provide Quest with the personal information of any other individual, you confirm you are authorised to provide Quest with that information and you have informed them that Quest is collecting their personal information and that its Privacy Notice will apply.

10. Third party rights

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

11.   Applicable law and disputes

The use of this website is governed by, and is to be construed and enforced in accordance with the laws of England and Wales. By using this website you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of England and Wales.
Quest makes no representation that the contents of this website complies with the laws of any country outside of England and Wales.

If you access this website from overseas, you do so at your own risk and you are responsible for complying and abiding by the laws of the country from which you accessed this site.

If you have any complaints or queries, please email us at If you are not happy with how we have handled any complaint, you may contact the European Commission platform for online consumer dispute resolution for assistance in resolving the dispute: