Quest UK Cookies Policy

This policy explains how Quest Apartment Hotels UK Operations Limited ('Quest', 'we', 'our', 'us') uses cookies on our website at (Website).  For more information about the use of cookies while visiting the Website, please email

What is a cookie? A cookie is a small file that can be placed on your device that allows us to recognise and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device if you permit it. When you visit our Website, we may collect information from you automatically through cookies or similar technology. Cookies may last for different periods of time. 'Session cookies' only last only as long as your browser is open and then are automatically deleted when you close your browser. Other cookies are 'persistent cookies', which means that they last after your browser is closed.  Persistent cookies are used to recognise your device when you re-open your browser and browse the internet again.

How do we use cookies? We use cookies in a range of ways to improve your experience when interacting with us, including authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our Website.  All of the cookies that we use for these purposes use only anonymous information about users of our Website.  This means that we cannot identify a user.  Instead, we use other techniques, such as your Internet Protocol (IP) address to track a user. 

Other organisations also collect user information on our sites through cookies, tags and pixels. Tags and pixels, also known as web beacons, are similar to cookies but are collected through embedded images. Cookies that are used by Quest are referred to as 'first-party cookies' and those that are used by our partners are 'third-party cookies'.  Quest uses first and third part cookies as described below.

What types of cookies do we use? We use the following types of cookies on our Website: 


Type of Cookie

Strictly Neccessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.



How do we use cookies for advertising? The advertising techniques we use do not collect information such as your name, email address, postal address or phone number. We sometimes use information such as your IP address and browser type and also sometimes share some limited aspects of this with third parties for advertising purposes.

There are times when we want to reach Quest's customers who use social media to market our services. We use cookies to help with this. For example, we place a pixel on our web pages that allows Facebook to place cookies on web browsers. When a Quest customer who uses Facebook returns to Facebook, Facebook can identify them as part of a group of Quest customers and on behalf of Quest they can serve them with marketing messages from us. The data that can be obtained from a visit to Quest's Website is limited to the URL of the pages that have been visited and, in some cases, the status of any unfinished or completed commercial transactions undertaken with us, together with the limited information a browser might pass on, such as its IP address.  

We may also share online data collected through cookies and similar technology with our advertising partners. This means that when you are on another website, you may be shown advertising based on your browsing patterns on our Website.

Online retargeting is another form of online advertising that allows us and some of our advertising partners to show you advertising based on your browsing patterns and interactions with other sites. The use of cookies may mean that when you are on another site, you may be shown advertising based on what you have looked at on our Website.  Please refer to the links in the next section below for information on how to opt out from these cookies.

Your choices You have the right to choose whether or not to accept cookies. However, they are an important part of how our Website works, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the services available on our Website.

Most web browsers are set to accept cookies by default. If you would like, you can usually choose to set your browser to remove or reject browser cookies. To learn how to do this, follow the instructions provided by your browser which are usually located within the 'Help' or 'Preferences' menu. 

For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit and

Last updated: October 2021